Privacy Policy
1. Who We Are
At Your Request Cleaning (“we”, “us”, “our”) is an Irish professional cleaning company offering bespoke cleaning solutions for businesses and residential clients.
Our website address is: https://atyourrequestcleaning.ie
2. Our Contact Details
Business Address:
Block 8/9 Galway Technology Park, Parkmore, Galway, H91 E309, Ireland
Privacy Contact Email:
3. What Personal Data We Collect
We collect and process the following types of personal data:
Contact Information: Name, phone number, email address, business name, and address details.
Booking Data: Information you submit through our online booking calendar, such as service preferences, locations, and requested dates/times.
Enquiry Form Data: Details you provide when you fill out an enquiry or contact form.
Chat Widget Data: Any messages you send via our live chat feature.
Voice AI Widget Data: Information collected through our automated Voice AI tool to help qualify leads.
Technical Data: IP address, device type, browser type, and website usage data collected through cookies and Google Analytics.
4. How We Use Your Personal Data
We process your data to:
• Schedule and manage your appointments.
• Respond to enquiries and provide requested information.
• Deliver our cleaning services efficiently.
• Improve our website and customer experience.
• Monitor and analyse site performance with Google Analytics.
5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds:
Consent: When you give clear consent (e.g., submitting forms or using our chat).
Contract: When we need to perform a contract or take steps before entering into one.
Legitimate Interests: For our legitimate business interests in running and improving our services, where your rights do not override these interests.
Legal Obligation: Where required to comply with Irish or EU law.
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. We use Go High Level as our secure CRM to store customer information submitted through the site. We retain your personal data only as long as necessary for the purposes set out in this policy or as required by applicable law.
7. Sharing Your Data
We may share your data with:
Trusted service providers, such as our CRM provider (Go High Level) and the providers of our booking system, chat widget, and Voice AI tool. Analytics providers, such as Google Analytics, to help us improve our website performance. Authorities or regulators if required by law. All third parties must respect the security of your data and process it only on our instructions.
Note: Some providers may store data outside the EU. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Ensure basic site functionality.
Remember your preferences.
Analyse website traffic through Google Analytics.
You can manage your cookie settings through your browser.
By using our website, you consent to our use of cookies.
9. Your Rights
Under GDPR, you have rights to:
• Access your personal data.
• Correct inaccurate data.
• Request erasure of your data (where appropriate).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time.
To exercise any of these rights, please contact us at [email protected].
If you have concerns, you can also lodge a complaint with the Irish Data Protection Commission:
www.dataprotection.ie
10. Third-Party Links
Our website may include links to other sites we do not control. We are not responsible for the privacy practices of other websites. Please review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or how we use your data, please contact:
At Your Request Cleaning
Block 8/9 Galway Technology Park, Parkmore, Galway, H91 E309, Ireland
